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PPC blog

Esther Wise

Recent Posts

The importance of training for problem-free network installation

Posted by Esther Wise

Studies have shown that 40% of all cable broadband service calls are related to issues with the drop network.

So if you’re looking to ensure better quality home network installations and reduce the number of service calls for your technicians, a customized, hands-on training program is an obvious first step.

Topics: Design and Install, Data/Statistics, Costs/ROI, Broadband

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How to get the most out of prep tools during your cable installation

Posted by Esther Wise

We’ve previously talked about how proper on-site training can help improve customer experience and keep costs low for TV and Internet service providers, but there’s another factor that can help reduce operating costs: good prep tools and sharp blades.

This may seem obvious, but you’d be surprised how many technicians, contractors and service provider managers overlook this important detail. Dull blades and defective tools are a major contributor to faulty installations and service calls, and could dull your profits.

Topics: Design and Install, Broadband

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Installing broadband service - getting it right the first time

Posted by Esther Wise


99% isn’t good enough! The cable industry is changing rapidly, with consumers increasingly demanding greater capacity so that they can download and stream video entertainment and adopt new cloud-based services.

In order to deliver the increased capacity per subscriber, it is vital to keep out moisture and maintain the drop plant to insure optimal signal transmission. The plant and connectors must be tight to keep signal levels within the range for the customer premises equipment (CPE), while automated testing catches many issues early in the installation process. It’s the craft errors and the intermittent issues that create havoc.

These pressures are only going to increase. DOCSIS 3.1 requires even more stringent efforts to produce a flawless drop plant and new technology leaps. Ultra HD and MoCA will also raise the performance threshold of service delivery.

So how can we guard against issues such as digital pixilation and slow/no data speed - the two largest reasons those subscribers call the service desk?

Topics: Design and Install, Costs/ROI

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