A growing number of broadband subscribers are being given the option of installing or reinstalling customer-premises equipment (CPEs) themselves, with the help of self-install kits (SIKs). For the subscriber, this can lead to flexibility, autonomy, and independence when setting up their information and entertainment environments. Sometimes, however, it can lead to problems - and expensive service calls.
Compared to the first generation of SIKs some twenty years ago, today's options are much improved and standardized. The original SIKs often contained a bewildering array of cables, connectors, and passives, including composite video cables, component video cables, HDMI cable, coax cable, audio, category cable, RF splitters and others.
The matrix of possibilities was endless and confusing but with the standardization of connection devices for CPEs, the list is now more specific and sophisticated, including usually only coax cable, HDMI and category cable, depending on the services purchased.
So, how do you make sure self-installations are done properly?